Prescriptions

You can request your repeat prescription the following ways:

Prescription Ordering Direct (POD)

A new and convenient way to order your repeat prescription.

Telephone 0808 164 7678 (freephone) Monday to Friday, between 08:00 and 16:00 (excluding bank holidays).

All it takes is a simple phone call that you can make from the comfort of your own home. There’s no need to go into your GP practice or pharmacy.

Who can use this service?

Anyone can use the POD service.

Why use this new service?

This service hopes to reduce prescription waste by helping to ensure patients order the medication they need, when they need it. Ordering your repeat prescription will be a quick and simple telephone call. You can discuss your medication requirements and we can alert you if a medication review is needed.

Who will you be talking to?

The NHS POD service is provided, on behalf of your GP practice, by NHS High Weald Lewes Havens and Brighton and Hove Clinical Commissioning Group. Your call will be answered by a dedicated, experienced and fully trained prescription co-ordinator.

How does the NHS POD work?

You will be asked which GP practice you belong to and if you consent to your medical record being accessed to process your prescription request. You will then be asked to confirm your identity by giving personal details such as name and date of birth. Each item on your repeat will be discussed and only those needed will be ordered.

Why are we offering this new service?

Our aim is to ensure that patients are receiving the correct quantity of medication needed in a timely manner, to reduce the amount of prescription waste in our area. Unused prescription medicines cost the NHS millions of pounds every year.

I am happy with my existing service. Do I have to change?

You will still be able to order your prescriptions online or in person through your GP practice, but will no longer be able to order through the pharmacy. In order to reduce prescription waste we believe that patients need to take responsibility and control of their own medication needs. You can still use the same pharmacy to supply your medicines and any delivery arrangements should still remain in place.

How can patients help reduce prescription waste?

Check your medication cupboard before ordering more, order prescriptions when you have 7 days of medications left and let us or your surgery know if you have stopped taking any of your medicines.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. If you have been advised by the surgery that your medication review is due, please use our medication review form.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Prescription Fees

Prescription Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.15
  • 12-month prepayment certificate (PPC): £105.90
  • 3-month PPC: £29.65

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website.