You can make an appointment the following ways:

• By visiting our Consulting Room
• By calling the practice on 01273 500155
• By visiting the practice

Appointments can be booked on the same day or up to 4 weeks in advance to see a GP, a practice nurse or a healthcare assistant.

Our GPs, practice nurses and healthcare assistant are available every day of the week.

If you are arranging an appointment by telephone and if the appointment is not urgent, then it is better to call after 11:00 or 16:30 so as to avoid our busiest periods.

Urgent problems will always be seen as appropriate.

Interpreting Service

If you need an interpreter to accompany you to your consultation to make it easier for you and the doctor, please ask the receptionist to make arrangements.

Extended Access Service

Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday. These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or health care assistant. Specialist clinics are also being planned (e.g. menopause).

Please refer to the Federations website https://www.brightonandhovefed.co.uk/enhanced-access for updates. Access to these clinics is by contacting the surgery in the normal way. These appointments might be held at a different location to the surgery and are subject to availability.

Out of Hours Service

If you need urgent medical advice or treatment when the practice is closed, please telephone NHS 111 who now provide the out of hours service, by dialling 111. You will speak to a specially trained call handler who will ask you various questions – i.e. your name, address, registered GP, a contact telephone number and the reason for your call. It is useful to have a pen and paper handy to make notes regarding the information you will be given.

The 111 service will assess your symptoms and if required refer you to the local on call duty doctor. The duty doctor will be on call for several surgeries and you will usually be asked to attend an emergency clinic so that the doctor can examine you.

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.