Patient Survey

About Your Visit To The GP

How good was your GP at:

Making you feel comfortable?
Giving you enough time?
Assessing your medical condition?
Explaining your medical condition and treatment?
Providing and arranging treatment for you?
Involving you in decisions about your care?

About Receptionists and Appointments

How helpful do you find the receptionists at your GP practice?
How easy is it to get through to someone at your GP practice on the phone?
If you need to see a GP urgently, can you normally get seen on the same day?
How easy is it to book ahead in your practice?
Which of the following methods would you prefer to use to book appointments at your practice? (please select all boxes that apply)

About Waiting Times and Accessibility

When you need to see a particular GP or nurse, how quickly do you get seen?
When you can see any available GP or nurse, how quickly do you get seen?
Thinking of your most recent consultation with a GP or nurse, how long did you wait for your consultation to start?
Is your GP practice currently open at times that are convenient to you?
Would any of the following additional opening hours make it easier for you to see or speak to someone? (please X all that apply)

About your visit to the nurse

If you haven’t seen a nurse in the last 6 months please skip this section.

How good was the last nurse you saw at putting you at ease?
How good was the last nurse you saw at giving you enough time?
How good was the last nurse you saw at explaining your condition and treatment?
How good was the last nurse you saw at providing or arranging treatment?

About the Surgery

Overall, how would you describe your experience of your GP surgery?
Would you recommend your GP surgery to someone who has just moved to your local area?
How easy do you find getting into the building at the surgery ?
In the Reception Area, can other patients overhear what you say to the receptionist?

About you

It will help us to understand your answers if you could tell us a little about yourself.

Are you:
How old are you?
Do you have a long-standing health condition?
What is your ethnic group?
Which of the following best describes you?