Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Carden Surgery 01273 500 155 or New Larchwood Surgery 01273 682 682
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance during opening times.
We will respond to requests within 2 working days.
You can also:
- phone us on Carden Surgery 01273 500 155 or New Larchwood Surgery 01273 682 682
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Appointments can be booked on the same day or up to 4 weeks in advance to see a GP, a practice nurse or a healthcare assistant.
Our GPs, practice nurses and healthcare assistants are available every day of the week.
If you are arranging an appointment by telephone and if the appointment is not urgent, then it is better to call after 11:00am or 4:30pm so as to avoid our busiest periods.
Interpreting service
If you need an interpreter to accompany you to your consultation to make it easier for you and the doctor, please ask the receptionist to make arrangements.
Extended access service
Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 6:30pm to 8pm, weekdays and 9am to 5pm, Saturday and Sunday. These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or healthcare assistant. Specialist clinics are also being planned (e.g. menopause).
Please refer to the Federations website, www.brightonandhovefed.co.uk for updates. Access to these clinics is by contacting the surgery in the normal way. These appointments might be held at a different location to the surgery and are subject to availability.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- use the cancel an appointment form
- phone us on Carden Surgery 01273 500 155 or New Larchwood Surgery 01273 682 682 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling the practice before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.