Dear Patients,
We regret to inform you that our clinical system, EMIS, is currently experiencing an unexpected outage.
This is a global problem beyond our control and we are informed that this is being investigated as a priority. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us.
What This Means for You:
Appointment Scheduling: We are unable to book, reschedule, or access details of your upcoming appointments at the moment.
Medical Records: Access to your medical records, including test results, is temporarily unavailable.
Prescription Requests: Processing of repeat prescriptions and new medication requests will be delayed.
Our Commitment to You:
Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services.
Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Support and Assistance: The national team is working diligently to resolve the issue as quickly as possible. We will keep you informed with updates on our website.
Alternative Solutions: If you have an urgent medical need or prescription request, please call our reception on (01273) 500155.
Our staff will assist you with interim solutions and provide guidance on alternative care options.
We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible.
Thank you for your cooperation.
Sincerely, The Carden Surgery